Allow Us To Impress You ... You Won
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March 10th, 2010 
Joan Potter-Smith
& Benita Moore
Sales Representatives

Royal LePage Real Estate Services Ltd., Brokerage
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Testimonials

Our Testimonials
Date April 17, 2007  
Client
Ray & Vivian  Stone
 
Reference
Joan Potter Smith April 17, 2007
Benita Moore
Royal Lepage
Dear Joan and Benita,
The slogan about impressing your client came true right before our eyes.
Prior to listing the property, you both spent the time to advise us of the 'market', the sales procedures and gave us pointers on how to make the home presentable for sale. In doing so, you brought out the best features of the home to include the kitchen, the closets, and the other living spaces. Photos were of the best quality that we have seen and we are of the opinion that your assistant, Bruce Moore is as skillful with his camera as he is with a computer. We are sure that the photos, etc enhanced the quick sale of the home. Although we are first time sellers, we were GREATLY impressed by the skillful handling of both Joan and Benita of the sale.
We have no hesitation of recommending their services to anyone who wishes to sell a home.
Raymond and Vivian Stone
 
Client
 
 
Reference
----- Original Message -----
From: Aish & Munro
To: 'Benita Moore' ; 'Joan Potter-Smith'
Sent: Wednesday, June 06, 2007 1:30 PM
Subject: Thanks for everything


Hi Joan and Benita,

I wanted to write you a note to thank you once again for all you’ve done to help us. You made what could have been an arduous process, a smooth, easy and even fun experience. Your expert opinions on readying our house for sale resulted in a quick sale turnaround. You also provided great guidance and experienced counsel when we were looking at homes. Because of you we sold our house in record time and found a house that we can’t wait to move into and make our own!

You both made this experience so smooth for us and you really took into consideration our family situation. With 2 small children house-hunting and house selling can be difficult at best. You made it easy! Between entertaining our kids while we looked at houses and helping us schedule showings and an open house that best suited our situation, you were not only our sales agents but extensions of our family.

Thanks again!

Aishling and Munro
 
Client
 
 
Reference
Royal LePage Real Estate
2320 Bloor St W.
Toronto, ONT. M6s 1P2

Attention : Ms. Joan PotterSmith
Ms. Benita Moore

Dear Joan & Benita:

Re Listing 433 Indian Grove, Toronto
I wish to thank you for all your recent efforts in
in the successful sale of my house (which really
exceeded my expectations)
Your commitment to excellence, attention to detail,
unvarying professionalism, competent teamwork
and technological workmanship was exceptional
and an enlightening experience for me. I was a bit
apprehensive putting the house on the market but
it was truly a positive experience with your
guidance.
I would recommend you Joan and Benita
to any potential seller or purchaser.
Thank you again and may you both
Have continued success
Sincerely
Patricia P Jones
Toronto
 
Client
Lucy & Bill Scheinman
 
Reference
Testimonial Letter Regarding the Sale of 39 Grenadier Heights Toronto
This is our 8th experience with buying and selling ... and its been by far the best!
Joan and Benita understand how stressful selling and buying can be for a client. They demonstrated a lot of diplomacy and sensitivity when guiding our decisions and choices.
Our house sold in 24 hrs after the first showing. Joan and Benita were the most active agents we've ever had, very involved in ensuring our house was ready for the market. They found us a professional organizer to sort out the mess in our garage and basement, a clean up man for the yard, a plumber to fix a last minute problem. They even showed up in work clothes one day , and organized and decorated our basement rooms.
Their support and concern for us to have a positive experience doesn't end with the sale of our home. They keep in touch, continuing to offer assistance and advice. We feel we've been treated more than just as clients with Joan and Benita. When we congratulated them on selling our home above list! .... they replied it was a team effort on all our parts. Its that kind of humility that endears them to us. We have no reservations recommending this professional duo to anyone.
Bill & Lucy Scheinman
 
Client
Anita Shrier
 
Reference
Benita Moore and Joan Potter-Smith c/o Royal Lepage 2320 Bloor St. W. Toronto ON M6S1P2
Dear Benita and Joan,
I am writing to thank you both for the exceptional job you did in the marketing and selling of my West Toronto home.
This was my first experience with selling a home. All along the way, you provided much-needed guidance and advice, which I thankfully followed! I particularly appreciated your help in preparing the premises for showing. Your decorating ideas and suggestions for presentation worked to good advantage, according to all the positive comments heard during the showings.
Your marketing strategy worked exceptionally well. Your website, virtual tour, photos and floor plan were great ideas and professionally executed. The ultimate proof was in the results: the house sold within a week, we got more than our asking price and an offer free of conditions. Needless to say my mom and I are thrilled.
I feel it also important to add that I was impressed with your professional and ethical approach to the receipt of offers, which resulted in fair and honest treatment for both vendor and purchaser, I conduct my own affairs with a win-win philosophy and appreciated your like-minded approach.
Thanks again for such a great job and I wish you continued success in the future
Sincerely,
Anita M. Shrier
 
Client
Cortney & Susan Sampson
 
Reference
Dear Joan & Benita,
Thank you so much for all of your hard work and assistance in the sale of our home on Wiltshire, and the purchase of our new home in Thornhill. We were dreading the whole process of selling and buying, but you made the process much easier than we ever imagined it could be.
We still can't believe that we were able to sell our home so quickly. From helping us prepare for open houses and viewings, to negotiating the final agreement, we felt that you were always available to answer all of our questions and address all of our concerns In a thoughtful manner. And your decorating was great!
As for our search for a new home, we were very impressed with your willingness to travel "north" of the city to help us in our hunt for the perfect home. Also, the fact that you really listened to what we were looking for in a home (and what we weren't looking for!) helped narrow down the search very quickly. We should also point out that it really helped that sometimes you realized draw-backs of potential homes before we even noticed the problems. It really helped to have an objective eye looking at the places too.
Thank you again for everything. You're a great team, and we wouid recommend you to anyone.
Dr. Cortney Sampson & Ms. Susan Sampson
 
Client
Michelle Croteau
 
Reference
Dear Benita & Joan:

This is a very long overdue letter to thank you for your wonderful support while I was searching for my first house. My delay in sending this letter is certainly not a reflection of how much I have valued your help and expertise. After some dental surgery, house renovations and moving, I found myself quite exhausted and am just starting to feel energetic again.
Your help was invaluable to smooth the way into an arena I had never experienced before. You both made me at ease during our initial meeting and answered quickly my "various questions and concerns as a first time buyer. I particularly appreciated the organized manner in which we visited houses as well as your patience and care in this regard.
In a very short period of time, I found a great little house within a manageable financial range and in close location to my work. With the support of Benita, I was able to handle the various stages of purchasing the house without undue stress. During the negotiating process, you took into account my limited funds and went literally to bat for me and managed to negotiate a reduced price by a few thousand dollars. Quite a feat in this hot market!
I am now happily ensconced in my little home looking forward to the spring time when I
can start gardening and find a special place for the beautiful angel garden statue you brought me as a housewarming gift. This gift was totally unexpected and so deeply appreciated.
I can assure you that I will have no difficulty in recommending your team to anyone who is looking for help in purchasing a house. Your dedication, expertise and hard work are extremely valuable assets for a first time buyer as well as an experienced one.
I look forward to working with you again in the future.
I wish you all the best and much success in your business.
Warmly yours,
Michelle Croteau
 
Client
Lynn,  Bonk
 
Reference
Ms. Benita Moore, Sales Representative' Ms. Joan Potter-Smith, Sales Representative Royal LePage Residential Real Estate Services 2320 Bloor Street West Toronto, Ontario M6S 1P2
Dear Benita & Joan:
On behalf of David, Gary, and myself, I would like to express our thanks for the truly excellent service that you provided regarding the sale of our father's home at 592 Windermere Avenue.
At the outset, the sale of this home seemed overwhelming. Your guidances and our confidence in you put our minds at ease. We appreciate your daily updates and kind offers of assistance, and we always felt welcome to contact either of you to discuss matters. We can't believe things ran as smoothly as they did. We are thrilled that the home sold only two days after offers were accepted, and for over and above the listed price. The sale of the home has brought us a huge measure of relief.
You are a great team and truly wonderful individuals. We appreciate the tremendous effort and the care you took to bring this situation to such a positive resolution.
Best wishes for a happy and successful future. With gratitude,

Lynn Bonk, David Tamura, and Gary Tamura
 
Client
Lisa & Gregory Krakowski
 
Reference
VIA FACSIMILE (416) 762-8853 & REGULAR MAIL
Royal LePage Real Estate Services Ltd.
2320 Bloor Street West Toronto, Ontario M6S 1P2
Attention: Ms. Joan Potter Smith Ms. Benita Moore
Dear Benita & Joan,
Re: Listing - 73 Durie Street, TORONTO, Ontario
We wanted to take this opportunity to thank you for all of your recent efforts in the listing and successful sale of our property (which quite frankly exceeded all of our expectations).
If we could use only one word to describe your commitment to excellence, attention to detail, unvarying professionalism, extraordinary team work, technological wizardry... it would be "exceptional".
Without hesitation we would recommend "Joan & Benita" to any potential "seller" or "purchaser".
Thank you for everything and we wish you continued success as you continue to "raise the bar" in the residential real estate profession.



Yours truly,

Lisa Krakowski Gregory Krakowski
(Two very satisfied clients!)
 
Client
Kathryn Choi
 
Reference
Dear Whomever-it-may-concern,
This letter is to provide a referral for Royal Le Page realtors, Joan Potter-Smith and Benita Moore.
Joan was my primary contact and I was very impressed by her responsiveness to our real estate needs. I've had experience with other agents and I will page them and they won't call back until days later, or sometimes not at all; others will call back but be curt and too busy to talk to you. You feel like a pest and hate to request their time to do a showing.
With Joan and Benita, J was never reluctant to call and ask any questions that came to mind -1 never felt like anything was too small, or that I wasn't an important client that deserved time and attention. If Joan wasn't available, Benita would field her calls - an advantage of their team work.
When listing our house, the exposure we got in terms of marketing was the best we could have hoped for. Multi-page colour feature sheets with many pictures, a virtual tour and additional digital photos, prominent coverage in their specialized web-site, mention of that website in the listing, a colour ad for our open-house in the front page of the featured homes section of the Saturday Toronto Star Classifieds.
And best of all, both partners are enthusiastic, knowledgeable, courteous and cheerful. In fact, my only criticism is that sometimes they're maybe even a little too enthusiastic and optimistic. I questioned whether or not they were pricing our house a bit too high, but they were quite prepared to solicit second opinions from colleagues. So if you have a concern, just voice it, and they'll be happy to address it.
It's a pleasure to do business with them, and I would definitely recommend them. Regards,
Kathryn Choi
 
Client
Jennifer & Drew  Manning
 
Reference
Dear Benita & Joan,
Well, it's been a couple of weeks now and we are finally starting to come to the realization that the fulfillment of our dream is right around the corner...and none of this would be happening if it wasn't for the two of you.
We can't begin to thank you enough for selling our home in such a painless and professional manner. You took what could have been a very long and stressful event and turned it into a celebration. As you know, Drew and I put our hearts and hands into making our house into a home, which we could be proud of. And, it was very important for us to have someone representing the house that appreciated our efforts. We couldn't have chosen two people more suited to do that for us than the Benita & Joan Team! Your admiration for our home and reassurances that our efforts would be acknowledged in a quick sale of it helped us get through a very emotional time. And what a quick (and profitable) sale it was!
We could go on forever on how satisfied and grateful we are to you both, but then we would have no time left to move on to our next move...our adventure to New Zealand!
Thank you again! Sincerely,
Jennifer and (Drew Manning
Hope you enjoy the New Zealand wine...or you can simply keep it as a reminder of us.
P.S. You may be interested in knowing that the neighbours who came into the Open House (which were most of them) all commented on how well the two of you handled it (i.e., not just sitting around reading a book or talking on the phone - like other agents we have seen at Open Houses).
 
Client
Carol & Stephen Boland
 
Reference
Attention: Mr. John Lusink Royal LePage 2320 Bioor Street West Toronto, ON M6S 1P2
Dear Mr. Lusink:
RE: Benita Moore and Joan Potter-Smith
I would like to extend our great thanks to Benita and Joan for a job well done in handling the resent sale or our property on Clendenan Avenue.
Not only were Benita and Joan very professional and reliable, but the services they performed to help sell our house were by fare superior than many other agents in Metro Toronto. We were in particular very impressed with the following:
-the creation of a beautiful coloured feature sheet (with pictures and measurements)
-large scale advertising with local newspapers
-extensive relocation service and many quirky requests made by our relocation resources
-advise on how to improve the appearance of our home and improve it's marketability
-late hour and weekend service
-prompt return of calls
-professional and courteous service
Another item that should be mentioned is the way both Benita and Joan work so well as a team. Each bringing out the best of each other resulting in excellent client service and expertise in the real estate business.
Rest assured that when we return some day back to Toronto we would be more than glad to engage Royal LePage's services again!
Yours truly,
Carol and Stephen Boland
 
Client
Ann & Erich 
 
Reference
Erich and I would like to thank you for finding the buyer for our home. After working with several Realtors we became so frustrated that we put our home for sale by owner. Not wanting to deal with another Realtor, until the two of you came along. When you called telling us that you had the right people for our house, we were a little leery. You had seen the house before but came over to see us alone so that we could show and tell you why our home was so special. You did listen to our concerns, did bring the right buyer just like you said you would.
Erich and I very much enjoyed working with you. You are professional, friendly and your honesty shines through like a diamond. You created a total win, win for all parties. We couldn't have asked for a better outcome. We would use you for any real estate needs in a heart beat. We will tell everyone that we meet buying or selling property to save them selves a lot of trouble and call the two of you first.
Sincerely, Ann and Erich 175WalmerRd. Toronto Ont.
 
Client
Mr & Mrs Hildebrandt
 
Reference
DearJoan & Benita,
Re: Sale of 613A Durie Street
We would like to sincerely thank you for your hard work and dedication in assisting us with the purchase of our new home in Baby Point as well as the sale of our current home in Bloor West Village.
You came highly recommended to us by close personal friends and we are extremely glad to have worked with you ourselves. You both were consistently knowledgeable, professional and approachable throughout our collaboration.
The sale of our home went smoothly thanks to your fantastic marketing campaign. Your decorative touches really helped improve the appearance of our home for the open house and showings. Your support and availability made the difficult process of selling our home much easier.
Thanks again for everything. We will definitely recommend you to our friends. You are a tremendous team!

Kindest regards,

Mr. & Mrs. Hildebrandt
cc: Mr. John Lusink, Royal LePage Branch Manager
 
Client
David & Maria   Richardson
 
Reference
Dear Joan and Benita,
I have never thought that I would be someone who tells other people, “My real estate agents were absolutely fabulous!”…But you were.
After our experience with our first house I considered writing a manual on “What NOT to do when buying a house.” Correcting our first mistake I spent a year and a half going to open houses to meet agents in the area and interviewing the ones I liked. I was impressed by the enthusiasm you projected selling our neighbours house (and knowing them, I was sure they were very selective in choosing you). At our subsequent meeting for the appraisal of our house you were honest but also made me feel good about our home. (And remarkably your price prediction was right on a year later!)
Feeling good about the careful selection of our agent we went on to disregard the rest of our “what not to do manual” and bid on a house we barely saw. When the next day we realized that out of 18 offers, ours was the accepted one I had several inspired revelations:
1. I spent more time shopping for a real estate agent than for our house.
2. That that is absolutely the smartest thing I could have done because in our neighbourhood (Bloor West Village), “right houses” – ones that give you that feeling of “this is my home” come up not infrequently but without the right agent they go to someone else.
Next came the selling of our house. I must say I initially thought that you were doing what all agents do to prepare the house. But when I started telling people about all you organized – contractors, storage, window washing, and how you decorated our place I kept hearing, “Oh, no one did that for us” and realized how fortunate we were.
In the end, the $30 000 over the asking we got will go toward a new kitchen at our new house where we are planning to stay a very long time.
Again, thank you for somehow knowing exactly what type of home we were looking for, for answering all my calls so promptly, for the babysitting, for all the time and help you gave after we bought and sold. We would be more than happy to be a reference for you but this is the summary.
1. When Joan and Benita say to go and see a house, go as they only said it twice to us and we would have bought either house.
2. We got the first house we bid on, despite not being the highest bid out of 18 offers.
3. We sold our house for $30 000 over the asking.
4. We now have an absolutely beautiful house thanks is no small part to our real estate agents.
 
Client
George  Adams
 
Reference
To: Joan & Benita
Subject: Recommendation: Joan and Benita

When my wife and I decided it was the right time to put our house up for sale we had to decide on a real estate agent. I remembered having seen a number of houses in our area that were sold quickly by Joan and Benita of Royal Lepage. I made the call and within a short time of Joan and Benita visiting our house had made up my mind that they were the right agents to sell our house. They were calm, professional, honest and direct. I let them take charge and just followed their advice. Joan and Benita gave me a house evaluation based on similar properties that had recently sold in my area and the importance of correctly and strategically pricing my house for the local area so that we can sell quickly. They came to our home and "staged" it with beautiful pictures, mirrors and plants. It looked beautiful. Joan and Benita have a great sense of style in home presentation. There was an agents open house followed by numerous visits by agents with their interested clients and within 5 days the house was sold above list price. I was elated. I had never expected my house to sell so quickly and to receive multiple offers all above the listing price.
I can highly recommend Joan and Benita. They have the experience, knowledge and professionalism to sell your house in the shortest possible time. In my opinion, Joan and Benita are simply the BEST!!
George Adams & Kayoko Okunuki
 
Client
Zoran & Zorica Smiljanic
 
Reference
Dear Joan and Benita,

Joan, We are sorry you missed all the action on offer night. Benita was so calm and confident; she simply put a hand on each of the offers and said, "They are too close, We are sending them both back." Zoran was so impressed he kept repeating this phrase during all of the next day.
We appreciate all the behind the scene work you put into selling our house, the small touches in staging greatly improved otherwise non-specific areas.

Sincerely
Zoran, Zorica, and Sonja
Smiljanic Family
 
Client
Mike & Amy Lane
 
Reference
Dear Joan and Benita,
Well, it has been several months since we have settled into our new home on Brookside Avenue and we can honestly say that we are thrilled with the results of our purchase. We wish to thank you for your sincere dedication in both the buying of our new home and the selling of our previous one. The time you took to ‘ready’ our home for sale made us feel confident that we were showing it at its best – and based on the multiple offers we received, I think I can safely say we succeeded!
The fact that you were always available to answer our questions and concerns was extremely important to us. But even more important, was our relationship - you two became ‘old trusted friends’. Not only did we share laughs, but we could always count on you to be holding Ethan while we checked water pressure, straightened a painting, or signed a few papers…
So again, our wholehearted thanks to both of you for managing the selling (twice now!) and the purchasing of our homes. We have, and will continue to recommend the ‘Joan and Benita team’ to our friends and family.
We look forward to seeing you on the dog trails!
Most sincerely,
Mike, Amy, Ethan (and Bogey!) Lane
 
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Date March 10th, 2010
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